PRIVACY POLICY
Last updated: February 21, 2026
1. Introduction
Welcome to iTINDAHAN ("we," "our," "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.
Please read this policy carefully. If you do not agree with our terms, please do not access the site.
🇵🇭 This policy complies with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.
2. Data We Collect
Personal Information
- Name and contact information
- Email address
- Phone number
- Shipping address
- Payment information
Account Data
- Username and password
- Order history
- Wishlist items
- Reviews and ratings
- Communication preferences
Technical Data
- IP address
- Browser type and version
- Device information
- Time zone setting
- Operating system
Usage Data
- Pages visited
- Time spent on site
- Click patterns
- Search queries
- Referral sources
We collect this data when you: create an account, make a purchase, subscribe to our newsletter, fill out forms, or browse our site.
3. How We Use Your Data
We use your information for the following purposes:
- To process orders - Manage payments, shipping, and delivery
- To improve our services - Analyze usage patterns and optimize user experience
- To communicate with you - Send order updates, respond to inquiries, and provide customer support
- To personalize your experience - Recommend products based on your interests
- To comply with legal obligations - Tax reporting, fraud prevention, and legal requirements
- To send marketing communications - Only with your explicit consent (you can opt out anytime)
4. Data Sharing
We do not sell your personal information. We may share data with:
- Payment processors - To process your transactions securely (GCash, Maya, banks)
- Shipping partners - To deliver your orders (LBC, J&T, DHL)
- IT service providers - For website hosting, maintenance, and analytics
- Legal authorities - When required by law or to protect our rights
All third parties are contractually obligated to protect your data and use it only for specified purposes.
6. Data Security
We implement industry-standard security measures to protect your data:
- SSL encryption for all data transmission
- Secure payment processing (PCI compliant)
- Regular security audits and updates
- Limited employee access to personal data
- Two-factor authentication for account access
While we strive to protect your data, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account credentials confidential.
7. Your Rights
Under the Data Privacy Act of 2012, you have the right to:
- Access - Request a copy of your personal data
- Correction - Update inaccurate or incomplete information
- Deletion - Request removal of your data (subject to legal requirements)
- Objection - Opt out of marketing communications
- Data portability - Receive your data in a structured format
- Withdraw consent - At any time, for optional data collection
To exercise these rights, contact us at privacy@itindahan.ph. We will respond within 30 days.
8. Children's Privacy
iTINDAHAN is not intended for children under 13. We do not knowingly collect data from minors. If you are a parent and believe your child has provided us with information, please contact us immediately.
Users under 18 require parental consent to create an account or make purchases.
9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date.
For significant changes, we will notify you via email or a prominent notice on our site. Your continued use of iTINDAHAN after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or your data, please contact our Data Protection Officer:
For data privacy concerns, you may also contact the National Privacy Commission (NPC) of the Philippines.
By using iTINDAHAN, you consent to this Privacy Policy
Last updated: February 21, 2026. This policy explains how we handle your personal information.
PRIVACY QUESTIONS?
Our Data Protection Officer is ready to assist with any privacy concerns.